Frequently Asked Questions
Expert advice and support for your premium audio journey.
Do you offer professional installation for home audio systems?
Yes, Tivoli Hi-Fi provides expert installation services. Our team can assist with everything from simple stereo setups to complex multi-room audio and dedicated home cinema integration.
What is your shipping policy for high-end electronics?
We offer secure, insured shipping Australia-wide. All premium components are double-boxed or palletized where necessary to ensure they arrive in perfect condition.
Can I audition speakers or amplifiers before purchasing?
Absolutely. We encourage customers to visit our showroom for a personalized audition. We recommend booking a demonstration session in advance to ensure our listening rooms are available.
What happens if my equipment develops a fault?
All our products come with full manufacturer warranties. If you experience any technical issues, contact our support team and we will facilitate the repair or replacement process through authorized service centers.
Do you accept trade-ins on older Hi-Fi gear?
We do consider trade-ins on a case-by-case basis, depending on the brand, condition, and age of the equipment. Please contact our sales team with your product details for an appraisal.
What payment methods do you accept?
We accept all major credit cards, PayPal, and direct bank transfers. For larger purchases, we also offer flexible financing options through our third-party partners.